Frequently Asked Questions
Do you have a physical shop that I can can visit?
No, we are purely an online business. That way we can keep our overheads to a minimum, and pass on the savings to you.
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How do we contact you with any questions?
If you have any questions about your order you can email us here.
If you have questions about our discounts scheme, wish to have a collection valued, have a model or collection for sale or any other general query email us here.
If you are a rep and wish to speak to the owner then you can ring on Mondays or Fridays at +44 (0)5601 956479 between 10:00 - 18:00 GMT.
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What is your returns and cancellation policy?
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this site within 7 days of order confirmation. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment.
You can cancel an order by emailing sales@divvydiecast.co.uk.
When cancelling your order, if you have already received the goods you will need to make the return within 14 days. Once we have received your goods, we will credit you with the value of the returned goods.
If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.
To return an item please use the address shown on the shipping invoice and please also enclose the invoice.
For your protection we recommend you use a recorded delivery service.
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What condition are the models in?
All models are inspected for any damage or defects when we obtain them and unless unless otherwise stated in the listing they can
be assumed to be in mint condition. Occasionally we will sell clearance lots which will contain models that have imperfections, but
these imperfections will be stated.
There are, obviously, some of the rare Dinky and Matchbox models which will be in playworn condition, but because of their rarity they will
still carry a premium price despite imperfections.
Where possible we attempt to obtain the best examples of all the items we sell, but the age of some models is governing factor of not only, their condition, but their ultimate price.
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Are the models boxed as it doesn't say in the listing?
All of our models are boxed unless specifically stated. Where the box is special we will mention this in the listing of the item.
If an item is meant to be in a special box but has not been supplied to us as such, then we will state the type of box the model will be supplied in.
How long do you take to dispatch items?
If the item is in stock our aim is to send out your order within 7 working days. However, please allow up to 28 days for delivery. In the case of back-order or pre-order items the delivery time will be governed by our
suppliers. We will inform you when your item is available for shipping and the balance of your invoice is due.
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Do you offer insurance on items posted?
If you require insurance on orders over £34.00GBP please contact us and we will quote you a price for the shipping plus insurance. Insurance is only available on the Standard Parcels service in the U.K. which also attracts a higher initial charge (currently £3.85 for packages up to 1Kg) for the postage.
Items of value under £34.00GBP will not require additional insurance as they are already covered by the Royal Mail.
You can find up-to-date prices on the Royal Mail site.
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How do I qualify for the Loyalty Discounts?
We have in place a Loyalty Discount sytem which enables regular customers to make savings of up to 45% on the listed price of models. To qualify you have to make cumulative purchases of £250.
Thereafter, you will be charged at the discount price for all purchases and the discounted price will automatically become visible, along with the normal list prices, in the listings
I can't see what I'm looking for do you have it in stock?
We are constantly adding items to our listings and we have thousands of models in stock. You can always email us and ask.
If we have it in stock we can make it available to you. If we haven't got it in stock we can place you on our "wishlist" for models to look out for.
Be sure to check back to the site regularly as new items are appearing regularly.
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Do you accept any other payment methods?
You can opt for the following methods: payment by Sterling cheque of Postal Order, via a Paypal account, or by most major credit cards via PaypalTM.
You do not even have to sign up to Paypal to use your credit card as payment. There are plans to offer more payment methods such as NochexTM at a later time.
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Your shipping charges seem a little high. Why is that?
Here at Divvy Diecast we have the policy of packing the item in the way we would expect it to be packed when sent to us. This means that we use a large amount of packing materials to ensure that your newly-bought models are not damaged by the rough handling of the various postal services around the world.
This level of care is reflected in our shipping costs and is a level of service we are proud of. As such we charge a packing and handling fee of £1.20GBP above the Royal Mail rates. Each model is individually weighed at the time of cataloguing and this weight is used to calculate the shipping cost at the checkout stage.
We care about your purchases. This is recognised by the many who have bought from us through Ebay and is evident in the feedback we have received.
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What scale are the models?
They are in a variety of scales but generally they fall into the following:
- 1:12 scale - Very large models models usually about 14 or 15 inches long often targeted at adults who are more into serious collecting and high detail. These models are generally much more expensive than the 1:18 models.
- 1:18 scale - Large models usually about 7 or 8 inches long, often targeted at adults
- 1:24 scale - very common size sold in toy stores - similar to G scale model trains, which are 1:22.5 scale
- 1:43 scale - made popular by Dinky and Corgi, popular with collectors - similar to O scale model trains
- 1:48 scale - aircraft sold in this scale to match plastic model kits - same as O scale model trains
- 1:50 scale - trucks, buses, construction equipment, promotional models, military vehicles - similar in size to O scale model trains
- 1:60 scale - the scale of the immensely popular pre-war and post-war military vehicles series by Dinky Toys (including military Dinky Supertoys)
- 1:64 scale - Matchbox and Hot Wheels cars are nominally this size, as well as truck and tractor models - same as S scale model trains
- 1:72 scale - A growing scale for military die-cast AFV's (Armoured Fighting Vehicles)
- 1:76 scale - highly detailed mainly British buses and lorries such as those by EFE and Corgi OOC same a 0O scale model trains
- 1:87 scale - Sometimes referred to as "half-zero" A very popular scale for model railway enthusiasts.
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What if the item goes missing in the post?
All items posted have a proof of postage which can be used in the instances where this happens. The Post Office will not consider any item as delayed or missing until 15 days after the date of posting
therefore please take this into account before contacting us. We cannot be held liable for these losses, but will give every assistance in gaining the cost of the item back.
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How do I know what date you have sent the item?
An email will be sent advising you that the item has been dispatched. Please be sure to check your Spam folder in case the email gets redirected.
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